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  1. General Provisions
    This Refund Policy (hereinafter referred to as the “Policy”) sets forth the rules for returning courses purchased on the website www.voicetantra.com
  2. Right of Withdrawal
    Every consumer is entitled to return a purchased course within 21 days from the date of purchase. After this period, refunds are not available. The return is subject to the following conditions: a) The consumer has the right to return the purchased course within 21 days from the date of purchase, which is defined as the date stated on the sales receipt. b) To initiate a refund, the consumer must send an email indicating their decision to request a refund to jarek@voicetantra.com within the 21-day guarantee period. c) The consumer will receive a full refund of the amount paid for the course. d) The refund will be processed within 31 days from the date the seller receives the consumer’s refund request. e) In the case of installment payments, the amount of the first installment will be refunded, and any remaining installments will be canceled. f) A corrective invoice will be issued alongside the refund.
  3. Conditions for Refund a) The refund will be issued to the original payment method used by the consumer unless otherwise agreed upon. b) Refunds will not be granted for courses where the consumer has accessed or completed a significant portion of the content, unless otherwise stipulated by law or the course terms. c) If a course is offered with a bonus or additional content, the consumer must return or relinquish access to all associated materials in order to receive a full refund. d) Refunds may not be applicable if the course has been significantly discounted or purchased under a special promotion, unless specified in the promotion terms.
  4. Exceptions to the Refund Policy a) The refund policy does not apply to business-to-business (B2B) transactions unless specifically agreed upon in writing. b) Courses that include personalized content or services tailored specifically to the consumer’s needs are not eligible for a refund. c) If a technical issue prevented access to the course, the consumer must report it immediately to the seller, and a suitable solution will be offered, which may include an extension of the refund period.
  5. Amendments to the Policy
    This Policy is effective as of 01.01.2020 and will remain in effect until further notice. The seller reserves the right to amend this Policy at any time. Any changes will be communicated via the website and will apply to purchases made after the amendment date.
  6. Dispute Resolution
    In the event of a dispute regarding the refund, the consumer and the seller will attempt to resolve the matter amicably. If a resolution cannot be reached, the dispute will be subject to the jurisdiction of the courts in the seller’s location.

This Policy outlines the consumer’s rights and the procedures for exercising those rights, ensuring transparency and fairness in the refund process.

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